Frequent questions

This section is designed to provide immediate answers to the most common questions of our visitors. The questions are carefully organized by topic, making it easy to find relevant information. If you do not find what you are looking for, you have the option to send us your questions directly through an available contact form. We strive to keep our FAQs up to date to ensure that all information is accurate and useful.

How do I download the images I have purchased?

After completing your purchase, you will receive a download link directly on the confirmation page and also by email. Simply click the link to download the files directly to your device.

What does my image purchase include?

Each purchase includes the image in high resolution, in JPEG format at 300 DPI, which is ideal for high quality printing and digital use. Also, it includes a license document detailing the terms and conditions of use. Both files are available to download together as part of your purchase.

What is a limited license?

When you purchase an image, we grant you a limited license to use it, in accordance with the terms that we will detail below. The copyright and all related rights belong entirely to Museo Rústico and/or Ana Wilda Santiago Figueroa. The purchase of any image, whether digital or physical, does not imply the transfer of copyright or intellectual property, but rather a limited license to use it under the terms specified below.

1. Personal Use License

By purchasing a digital or physical image from Museo Rústico, you are granted a non-exclusive, non-transferable license to use the image exclusively for personal, non-commercial purposes. This includes printing the image for home decoration or using it as wallpaper on personal devices, but does not allow resale, distribution or commercial use of the image.

2. Commercial Use License

For any commercial use of the images, such as in advertising materials, product promotions or any other form of commercial exploitation, it is necessary to acquire a specific commercial license. This license requires a direct agreement with Ana Wilda Santiago Figueroa or its authorized representatives and may include additional restrictions and fees tailored to the proposed use.

3. Editorial Use License

Editorial licenses allow the use of images in editorial contexts, such as in book, magazine or newspaper publications. This license must also be specifically negotiated with Ana Wilda Santiago Figueroa or her representatives, ensuring that the use aligns with the interests and integrity of the works and their author.

Can I print the image I purchased?

Yes, you can print the image for personal or commercial use, depending on the terms of the license you purchased. Please review the [ PURCHASE TERMS ] section where the license types and scope of each are described with specific details of permitted use.

What should I do if I have problems downloading or opening files?

If you are experiencing problems downloading or opening the files, make sure you have a stable internet connection and that the software needed to open the files (such as an image viewer or PDF reader) is updated and working correctly on your device.

If the problems persist, do not hesitate to contact me at museorustico@gmail.com . In the [Subject/Subject] section, write: [ Download Problem + photo title ]. We will communicate by email or through the contact form on our website.

Can I use the image for a commercial project?

The permitted use of the image depends on the type of license you have purchased. The commercial license allows you to use the image in commercial projects. Please review your license document for specific details.

What if I want an exclusive license for an image?

To discuss purchasing exclusive rights to an image, please contact us directly at museorustico@gmail.com . I will be happy to provide you with more information and discuss your specific needs.

Exchange and return policy

Due to the nature of digital downloads, no exchanges, returns or cancellations are allowed once the item has been downloaded. However, if you encounter any problems with your order, please do not hesitate to contact me for assistance.

How can I use the downloaded photo?

Decorate your space with these beautiful photos! They are ideal as gifts for friends and family. You can print your download at various services such as: Shutterfly, Walmart, Walgreens, among others. Be sure to select the quality and type of printing that best suits your needs.